Got questions? We've got answers.

No app store needed:

1. Open setwelbusiness.co.za/mobile.html in Chrome on your Android
2. Tap the Chrome menu (three dots) → Add to Home Screen
3. Tap "Add" — the app icon appears on your home screen
4. Open it from your home screen — works offline immediately

Works on any Android from about R500 with Chrome installed.

Yes. Your licence allows installation on all your own devices — Windows PC at the office, laptop at home, phone. Each device stores its own data. To move data between devices, use the Export → CSV feature from Settings, then Import on the new device.

Windows: Windows 10 or 11 (64-bit), 200MB disk space, 2GB RAM.
Android: Android 8.0+, Chrome browser, any phone from approx R500.
iPhone: iOS 14+, Safari browser.
No internet required after first installation on any platform.

Download the app and start immediately — no credit card required. You have full access to all features for 30 days. On day 31, you'll see a subscription prompt. Your data is preserved regardless of whether you subscribe.

The app shows a subscription screen. Your data is never deleted. Subscribe to continue using all features, or export your data via CSV from the trial-ended screen at any time.

Yes, anytime. WhatsApp us at +27 82 082 9050 or email support@setwelbusiness.co.za and we'll switch your plan the same day. Upgrades apply immediately. Downgrades apply at your next billing date so you don't lose time you've already paid for.

Cancel anytime by WhatsApping us at +27 82 082 9050 or emailing support@setwelbusiness.co.za. No cancellation fee. Your access continues until the end of the billing period. Your data stays on your device indefinitely.

Go to Invoices → New Invoice. Select or create a customer, add line items, set VAT. The invoice number, date, and your business details are filled in automatically. Tap Save → Send via WhatsApp or PDF email. Done.

On any invoice, tap the WhatsApp icon. The app generates a PDF and opens WhatsApp with it attached and a pre-written message ready to send. You just select the customer's contact and hit send.

Open the quote → tap "Convert to Invoice". All line items, pricing, and customer details transfer automatically. The original quote is marked as Accepted. One tap — done.

Yes. Every invoice is formatted as a TAX INVOICE meeting all SARS requirements: sequential invoice numbering, your VAT registration number, customer VAT number field, VAT amount shown separately, full business and customer details.

Go to Payroll → New Pay Run → select the month. Add employees or select existing ones. The app calculates PAYE, UIF, and SDL automatically using current SARS rates. Review the payslips → tap "Generate All Payslips". Send each payslip via WhatsApp or PDF.

Setwel Biz Suite uses the official current SARS tax year rates — updated every February after the Budget Speech. PAYE uses the sliding scale tax tables. UIF is 2% of gross (1% employee, 1% employer). SDL is 1% of gross payroll above R500,000 per year.

Go to Payroll → Year-End → IRP5 Certificates. Select the tax year. The app generates an IRP5 for every employee with all year-to-date earnings and deductions. Print or save as PDF for each employee and for your SARS submission.

Yes. Add a domestic worker employee with their ID number. The app generates compliant payslips and IRP5 summaries. UIF registration for domestic workers is required by law — see ufiling.co.za for registration.

Go to Reports → VAT Report → select your VAT period (usually 2 months). The app calculates your output VAT (from sales), input VAT (from supplier invoices you've captured), and your net liability or refund. Export as PDF — the format matches exactly what SARS needs for eFiling.

You must register for VAT if your taxable turnover exceeds R1,000,000 per year. You may register voluntarily at R50,000 per year. Setwel tracks your year-to-date revenue and will alert you when you approach the threshold. Contact SARS or a tax practitioner for registration assistance.

Correct it before submission — simply edit the transaction and re-run the VAT report. If you've already submitted and need to correct it, SARS allows a VDP (Voluntary Disclosure Programme). Contact your tax practitioner for guidance on corrections.

Open your app each morning → tap Cash Float → enter your opening float amount. Record each cash sale throughout the day. At closing, tap Close Day → count your till → the app shows you whether your cash balances. Any difference is flagged immediately.

Go to Stokvel Manager → New Stokvel. Add all members with their names and contact numbers. Record each monthly contribution. When it is someone's turn to receive, record the payout. All members can receive a WhatsApp statement showing their full contribution history.

Create a new Layby from the Sales menu. Enter the item, total price, deposit, and collection date. The app tracks outstanding balance. When the customer pays their next instalment, record it. A WhatsApp reminder is sent automatically 3 days before the collection date.

Go to Inventory → New Product. Enter a description, SKU, cost price, sale price and VAT rate, then set an opening quantity. From that point, stock updates automatically every time you invoice a sale or receive a supplier delivery — no manual recounting.

Set a minimum quantity per product in its settings. When stock falls at or below that number, an alert appears on your dashboard and can be sent to WhatsApp so you can reorder before you actually run out.

Yes. Builder tier and above supports multiple warehouses or storerooms, each with its own stock levels, so you always know what's on hand at each site.

Inventory and stock tracking is included from the Builder tier upward. Hustler and Grinder include the Product Catalogue (unlimited products for invoicing) but not live stock-level tracking. See pricing for the full comparison.

In the app, tap the camera icon. Point your phone's rear camera at the invoice — align it inside the orange frame. Tap the capture button. The AI reads the supplier name, invoice number, date, line items, VAT, and total automatically. Review the extracted data → tap Save.

This is usually a browser permissions issue. In Chrome on Android: tap the lock icon in the address bar → Permissions → Camera → Allow. Then tap Retry. On iPhone: Go to Settings → Safari or Chrome → Camera → Allow.

Tap any field in the results to edit it manually. Common causes: poor lighting, crumpled paper, faded ink. For best results: good lighting, phone held steady, full invoice visible in the frame. The AI's confidence level (High/Medium/Low) tells you how reliable the scan was.

In Setwel Invoicing, go to Data & Backup → Backup Now. This downloads a .json backup file you can save to Google Drive, WhatsApp to yourself, or copy to an external drive. Your data is also automatically saved on-device every time you make a change — the manual backup is your safety copy in case you switch devices or clear your browser.

Go to Data & Backup → Restore Backup and select your .json file. This replaces the current data on the device with your backup, after showing you exactly what's in the file. Always export a current backup before restoring, in case you need to go back.

Your data is on your device only — if the device breaks without a backup, data may be lost. This is why regular backups are critical. Email yourself a backup weekly, or save it to Google Drive. It takes 10 seconds.

Try running as Administrator: right-click the shortcut → Run as administrator. If that doesn't work, reinstall from setwelbusiness.co.za/download — your data is not affected by reinstalling. Contact support if the issue persists.

Refresh the page — hard-refresh if you can (clear the browser cache for setwelbusiness.co.za, or open in a private/incognito tab) since your browser may be showing an older cached version. If it still doesn't open, WhatsApp us at +27 82 082 9050 and we'll help right away.

Invoice numbers are generated automatically in sequence (INV-0001, INV-0002...) and cannot currently be customised or renumbered — this keeps your numbering audit-safe for SARS. If you have a specific numbering requirement for your business, WhatsApp us and we'll look into it.